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Job in Frankfurt, Germany: 2nd Level Supporter. Rate: £50K p/a

2nd Level Supporter (f/m/d)

Frankfurt am Main Permanent 

2nd Level Support

Harvey Nash GmbH supports many of Germany’s leading organisations to source, recruit and manage the highly skilled IT and engineering talent they need to succeed in an increasingly technology-driven world.

We offer some of the most interesting and challenging roles where you get to work with the latest IT Technologies with some of the biggest clients in Germany.

For our client in Frankfurt, a global information technology company, we are looking for 2nd Level Supporters (f/m/d) on a permanent basis.

Start: ASAP
Location: Frankfurt
Industry: financial


Installation/removals/relocations and services (IMAC) for standard Wintel client infrastructure within the clients campus location

Hardware repairs, handling of spare parts and swapping of replacement equipment

Basic network setup, shares and connectivity for desktops, notebooks, mobile devices, IP telephony and printers

Assistance, guidance and training of users regarding used hardware, main applications and data recovery/security

Ensure customer satisfaction by advising individuals on preventive maintenance and configurations

Taking responsibility for potential or desired follow-up services or problem escalation

Administration of service tickets in own ticket system


Good knowledge of MS systems (Windows Vista, 7, 10) and MS Office 365 applications, as well as Apple OS, Android OS and COTS applications (commercial-off-the-shelf-products)

Experience in the areas of networks, Active Directory, security, VPN

Experience in desktop, notebook, peripherals as well as printer and mobile devices and tablets (certifications beneficial)

Excellent soft skills such as resilience, friendliness, service experience, team player, well-groomed and confident manner

Fluent in written and spoken English

Driving license B

If you are interested in this vacancy, we would be pleased to receive your updated CV, availability and your salary expectations.

Please feel free to contact me if you have any questions.

Chris Koch Ribeiro
E: (see below) or call.

Frankfurt am Main, Germany
Harvey Nash Plc – Stuttgart
Christopher Koch 
Contact This Employment Agency
29/07/2019 14:16:19

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