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Manager needed in Oslo, Norway. Rate: £65k p/a

Service Delivery Manager – Immediate Hiring – Norway, Oslo.

Oslo, Norway – Great Salary!Contract

Service Delivery Manager – Norway, Oslo

NextLink is having an existing position as an Service Delivery Manager for global projects in Norway, Oslo for our core client within banking/finance industry.

General information:

Start date: ASAP
Duration: 6 months 
Extension: An extension is planned, but needs to be approved. 
Work load: 100% (5 days on site)
Work location: Norway, Oslo
Remote: Not possible

Job Descriptions

  • Ensure seamless delivery of Cloud Operations Services.
  • Technical and Domain understanding of the existing system ( Azure Cloud Platform, AKS implementation, Microservices, Dynatrace/Splunk Monitoring etc ) and close tracking of day to day AO activities to ensure that there are NO misses or gaps.
  • Continual Service Improvement – Understand the gaps in current process and propose new solutions to the customer. Focus should be always on MFDM.
  • Implementing ITSM framework (applicable processes mentioned in the contract).
  • Understand the AO Contract and ensure that requirements given in the contract has been taken care without any gaps.
  • Creating Cost Effective Systems.
  • Managing Customer Expectation – Any risks or challenges should be highlighted well in advance with a mitigation plan.
  • Should be able to drive Weekly and Monthly Status meetings.
  • Escalation Management – Should be able to address any escalations or concerns in a positive manner. Should be able to drive all Major Incident Meetings if required.
  • To ensure that team is carrying out the required process and tasks and providing excellent Customer service.

Skill Set Required

  • Good Understanding of Cloud Operations (Preferably Microsoft Azure) is mandatory.
  • Should have good knowledge in ITSM framework (ITSM Implementation is preferred).
  • Knowledge in AKS (Azure Kubernetes Services) and Microservices is preferred.
  • Good Leadership Skills.
  • Excellent Communication skills.
  • Detail Oriented – Good Analytical skills and the ability to interpret information from numerous sources to find focused solutions to business problems.
  • Should be Proactive.
  • Excellent Stakeholder management skills.

If you are interested and available please call Greg or send me your most up to date CV (see below)

Oslo, Norway
IT, Finance
6-12 months + possible extension
Great Salary!
NextLink Solutions
Grzegorz Feciuch 
Contact This Company
08/08/2019 12:28:41

To apply for this job please visit www.jobserve.com.