Customer Success Specialist – REMOTE

Customer Success Specialist – REMOTE – New York, United States. We are looking for a customer service focused Client Success Specialist with online experience.

About Us

Moxie https://moxie.xyz is your all-in-one online studio. Designed and launched during the Covid-19 pandemic, Moxie provides a platform for instructors to host live streaming video classes. The Moxie platform includes scheduling, payments, attendee management, and live video streaming studios — all in one gorgeous platform.

Customer Success Specialist – REMOTE – New York, United States

Moxie is particularly popular in the wellness and fitness verticals, but can be used for any type of live online classes.

About The Role

We are looking for a customer service focused Client Success Specialist with online experience. The Client Success Specialist will be a crucial part of a growing team that will support onboarding clients, conducting products demos, and responding to support inquiries.

Customer Success Specialist. You Will

• Provide customer service to clients via online chat, email, forums, and other forms of messaging
• Serve as a main contact for instructor onboardings
• Act as an expert on all Moxie site features
• Report to product teams on customer needs and product issues

Customer Success Specialist. You Have:

• 3+ years of online support experience
• Experience working with online support technology such as FreshDesk, Intercom
• Proactively troubleshooted issues in real-time and worked though the proper escalation processes

Customer Success Specialist. Perks

• Moxie is a fast-paced culture with ample opportunities for advancement and growth
• Go-getters who deliver results will be given chances to expand into additional responsibilities, take on management roles, and learn new skills
• Every team member has the opportunity to become an equity owner in the business

We are an equal opportunity employer and value diversity at Moxie. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Read our back story https://moxie.xyz/about