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Intake Consultant – Victoria, Australia. Best Job #1

Website Life Supports Life Supports

Life Supports

Intake Consultant. Life Supports is the leading national network of fully accredited counsellors and psychologists. Our office is based in Balwyn, Melbourne.
Opportunity for the highest level of customer service in an ethical sales environment
Casual role with $29/hour + super + commission (OTE $35/hour)
Work alongside a high performing team in a positive, enjoyable work environment

Intake Consultant. THE COMPANY

Life Supports is the leading national network of fully accredited counsellors and psychologists. Our office is based in Balwyn, Melbourne.
You can learn more about our service by visiting
We advocate for the accessibility and affordability of high quality counselling and therapy services for Australians wherever they may reside, and in doing so we help
grow the private practices of high quality therapists across Australia.
We pride ourselves on providing an exceptional quality service to our clients and celebrate the ethical work we do in a dynamic, supportive and enjoyable work environment.
 Intake Consultant. THE JOB ENTAILS:
Screening callers’ needs and building rapport quickly to identify the best services for them
Setting appointments for these inbound callers with therapists in our network
Administrative and reception duties
The position is casual with flexible working arrangements on offer. We are currently looking to fill between 12 to 20 hours a week.
No study experience in the field of mental health is necessary, however the highest standards of customer service and communication expertise is central and imperative to success in the role.

Intake Consultant. THE ROLE

Life Supports is looking for an applicant with a high achieving mentality, exceptional communication skills, and an impeccable phone manner.
Your primary responsibility will involve speaking on the phone to many different types of people, converting these inbound enquiries into appointments for a network of high quality therapists.
Commission payments and performance- based incentives will be paid in addition to superannuation and an hourly base rate of $29 (on target earnings equate to
$35 p/hour plus). Day, evening and weekend work is available. Flexibility is desired and supported.


 Thrive in highly principled, elite performing team environments
Excel at achieving high performance standards, converting a high calls percentage into bookings
Have EXCEPTIONAL communication skills, written and oral. The majority of your day will consist of answering inbound emails and phone calls from potential new clients, where you are required to solve problems and respond to enquiries promptly and accurately
Have strong PC, internet and keyboard skills
Demonstrate strong multi-tasking and time management abilities
Be adept at managing a fast-paced telesales working environment
Administrative excellence with attention to detail
Applications must be emailed directly to to be considered, with the subject heading: “Intake Consultant Application”. Applications that are not emailed directly will not be considered.
Applications MUST INCLUDE contact details, a cover letter and resume, and address selection criteria. Applications close Friday 22nd May 2020 at 5:30pm AEST.
Mental Health Care
Employment Type
Job Functions

To apply for this job please visit

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