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Manager, Resource Management – Toronto, Canada. $65-85K

Website Greater Toronto Airports Authority Greater Toronto Airports Authority

Greater Toronto Airports Authority

Manager, Resource Management – Toronto, Canada. Description:

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Key Accountabilities

Reporting to the Associate Director, Gating and Airport Flow, this position will oversee the assignment of check-in counters, inbound and outbound baggage allocation and dynamic flight information displays.

The Manager will work closely with Airport Duty Managers, Managers of Operation and Functional Managers to develop and/or modify procedures, policies, and processes.

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Manage, engage, coach and guide the Resource Allocation team to foster a unified and effective team environment to achieve group and individual accountabilities

Develop and manage annual budget and business plans aligned to the Corporate Strategic Plan

Shared accountability with Airport Duty Managers for operations related to gate allocation, budget requirements and goal achievement

Coordinate with key stakeholders to leverage the effective use of gate, check-in and baggage allocation

Develop seasonal lateral allocation plans in collaboration with airlines

Drive consistent use of process to ensure that service levels are achieved

Manage allocation processes associated with day of resources required by customers for check-in counters, inbound and outbound baggage allocation, gate plans and assignment, dynamic flight information displays to facilitate smooth passenger transitions

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Develop training plans and oversee quality management

Investigate and respond to gate issues through a Safety Management System (SMS) and execute hazard identification for all new proposed changes

Support irregular bussing operations

Support event management (IMS)

Maintain collaborative working relationships with both internal and external stakeholders

Analyze operational activity and implement operational solutions

Provide data analysis and reporting on resource allocations to Functional Managers

Responsible for being a customer centric leader with respect to the mission, vision, values and beliefs

Manager, Resource Management – Toronto, Canada. Qualifications

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Post-secondary degree or diploma (an equivalent combination of education, training and experience will be considered)

Minimum five (5) years of experience in an airport environment

Minimum two (2) years of experience in people management

Minimum of 2 years of experience working in a position with a component related to a Safety Management System, or Safety Program or as part of a safety committee preferred

Demonstrated experience working in a customer centric environment

Must be able to obtain and retain a Transportation Security Clearance

Manager, Resource Management – Toronto, Canada. Knowledge, Skills and Abilities

In depth knowledge of gate, baggage and check in allocation

Strong understanding of airline, inspection agency, passenger process & baggage handling procedures as they relate to Service Delivery

Demonstrated ability to influence, collaborate and negotiate cross functionally in a unionized environment, as well as with external stakeholders to achieve results

Solid business acumen and business improvement mindset to resolve immediate issues and to identify trends, provide recommendations and plans and implement corrective actions

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Manager, Resource Management

Excellent communication skills (oral, written and listening) to effectively reach a broad audience of internal and external customers, guests and other key stakeholders

Ability to anticipate and support the “day of” operational team as required ensuring TPIA has a successful day

Proven relationship management skills with internal and external stakeholders

Strong decision-making skills and demonstrates a sense of urgency to deliver operational excellence

Ability to successfully manage under pressure and respond to critical, conflicting and or changing priorities throughout the day in a diplomatic manner

Knowledge of all GTAA policies including but not limited to Public Safety, Security, SeMS, IMS practices, environmental policies, Workplace Health & Safety, and all other governances through Transport Canada

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Knowledge of computer applications including database, spreadsheets and internet-based software, airline and airport operations, industry terminology, airport processes and passenger flows, counters, and baggage belts

Strong problem-solving skills and sound judgment in a customer-centric environment

Ability to demonstrate enthusiasm and initiative when attempting to avoid conflict or inconvenience to tenants and the public

Excellent skills using MS Office (Outlook, Excel) and i-share and an ability to learn and use complex IT systems

Ability to meet deadlines with competing interests of various departments

Strong ability to concentrate and to handle multiple priorities with excellent attention to detail while under pressure in a challenging and dynamic environment

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