Find Jobs

Patient Business Coordinator – UAE Hospital experienced. Dubai, UAE

Website American Hospital Dubai American Hospital Dubai

American Hospital Dubai

Patient Business Coordinator – UAE Hospital experienced. Support the American Hospital Dubai mission and vision statement.
Provide the necessary support in order to ensure the registration process, the Preadmission and admission process, and discharge process are completed as per the set standards, and in a manner that exceeds both internal and external customer needs and expectations.

Patient Business Coordinator. Educational/Experience Requirements:

Bachelor degree. Preferable Accounts/Commerce .
English proficiency “ Arabic proficiency is preferable”
Computer literacy, “proficient in Excel”
Minimum 3-5 years of recent customer service experience & billing.
Medical Terminology proficiency is preferable.
Previous front desk experience.
Patient Business Coordinator. Responsibilities:
o Admit patients according to established protocols and standards.
o  Explain and hand out patient’s rights & responsibilities to the patient.
o  Register patients, makes sure pre-registration form is complete, enters all data into the Meditech system
o  Modifies patient information -upon their attendance or calling- on Meditech system according to established criteria
o  Ensure the right entry of financial details for patients in Meditech after obtaining the documents to support the payment mode
o  Ensure having updated patients details and signed consent upon every admission to the hospital as per HPP
o  Liaises with Insurance Department to resolve Admissions Registrations error.
o  Liaises with the Finance Team to resolve financial and cash outstanding issues.
o  Collects IP patient payments/deposits in arranging with Head Cashier.
o  Maintain full knowledge of hospital services. 
o  Prepares Cost estimates according to the guidelines. Inform patients of their costs estimates prior to their Admissions.
o  Ensure that all Insurance patients have a pre-approval for their surgeries/non-surgical Admissions in coordinating with Insurance Office.
o  Liaise with Nursing Office & bed Manager to arrange daily Bed Managements process. Inform Nursing Supervisor/Bed Manager of any special patient’s room requirements.
Patient Business Coordinator
o  Collect Patients valuables according to hospital policy.
o  Transfer patients From/To American Hospital Dubai according hospital policy & procedure.
o  Ensure that The OR list is confirmed for the next day. Updates Nursing Supervisor, Operation Room, & Surgeon of any changes/cancellations.
o  Monitor The IP List on daily basis.
o  Ensure responding to patient’s emails & queries on timely manner.
o  Ensure responding to clinics staff/ other hospital department’s requests on timely manner. ( ex. Requests for cost estimates).
o  Demonstrate good and extensive knowledge of Billing Guidelines that are followed in Finance department.
o  Manages the utilization reviews of the packages on daily basis, escalates any differentials, major issues with the Office Leader. 
o  Manages utilization reviews of Self Pay and Corporate Bills, ensures that charges and OR codes are entered on the same day of the surgery in order to avoid late charges entries.
o  Manages approvals from corporate.
Patient Business Coordinator
o  Interim bills submission, ensuring patient’s counseling and periodic update of any outstanding amount. Meets patients in the room when required or as advised by the office leader.
o  Ensures particular billing functions are done properly. Ex. Reverse and re-batch and bills proration.
o  Assists the office leader in the monthly MIS reporting.
o  Enters Patient’s Charge Sheet, Telephone and Cafeteria bills for Inpatients on a day to day basis.
o  Submission and filling of insurance claims / invoices and relevant documents.
o  Follow-up on patient’s outstanding and insurance rejections.
o  Maintains full knowledge of day to day billing & cashiering processes pertaining to discharge process of Inpatients including day case procedures according to billing guidelines
o  Cash Reconciliation for all cash collecting units of AHD
o  Patients liaising /counseling in regards to their detailed bill, liaise with end users and other hospital departments regarding any patient’s query. 
o  Attaching packages on daily basis, prepares month end report.
o  Liaise with Insurance Department regarding approvals, co-payments and self pay portions.
o  Handling daily petty cash to all cash units of AHD.
o  Handling Banking deposits of cash and cheques.
o  Interim/final bills settlements
Patient Business Coordinator
If you meet the above requirements, email your CV to with the job title “Patient Business Coordinator – UAE Hospital experienced
Only shortlisted candidates will be contacted
Seniority Level
Hospital & Health Care
Employment Type
Job Functions
Customer Service

To apply for this job please visit

Share this post with your friends, and Join our community on Telegram