Service Desk Manager – Sydney, Australia . Veridian are a leading System Integrator and Cyber Security provider.
Due to continued growth we are looking for a an Service Desk Manager to join our Sydney team. The role is to transform the team and service offering to meet our clients growing needs.
Service Desk Manager – Sydney, Australia
Our clients base includes NBN, MLC, Jetstar, Latitude, Sydney Water, Service NSW and MYOB, so we are looking for an experienced Service Desk Manager to shape Australiana and UK support team.
Service Desk Manager
I will need your CV to demonstrate 5+ years of IT Service Operations Experience. Listed experience & examples of the below will be beneficial within your resume and cover letter.
- Hands on technical role
- Experience Developing support teams to meet client needs
- Relationship Management Experience
- Responsibility for performance of Service Operations against KPI’s & SLA’s
- Responsibility for Operational Support & Maintenance of Technology Services
- Contributions to IT Strategy to Continuously Improve the Efficiency and Effectiveness of IT Service Operations
- Responsibility of Operational Performance of Managed Service Providers
Service Desk Manager. Essential Skills
- Demonstrated successful experience in leading a team
- Hands on current technical experience in a windows server environment
- Experience developing and implementing an IT service framework & process documentation
- Experienced people leader/manager with excellent communications skills
- Experience managing and leading teams
- Intelligent and adaptable
- Business analysis skills
- Technology skills
- Microsoft Teams
- Cloud services
- Experience implementing and managing service delivery tools
- Solution design skills
- Hands on problem solver
Applicants must be Australian citizens or permanent residents.
- Computer & Network Security
- Information Technology & Services
- Information Technology
To apply for this job please visit www.linkedin.com.