Workforce Design. Director – Remote. Who we are:
Shellpoint Mortgage Servicing (SMS) is America’s 8th-largest third-party mortgage servicing company. What is mortgage servicing? Businesses that own mortgage loans (such as banks and real estate investment firms) contract with us to manage (or “service”) their loan portfolios, including collecting homeowners’ mortgage payments, paying homeowners’ tax and insurance bills, and helping homeowners in default to get current once again.
Workforce Design. Summary:
In partnership . with Shellpoint’s operating departments, the Director of Remote Workforce Design will develop the capacity for every job within Mortgage Servicing to be performed in a remote, work-from-home environment.
Workforce Design. Director – Remote. Responsibilities:
- Develop procedures to train remotely
- Develop the measurements and systems to monitor remote employee productivity
- Establish the appropriate applicant screening and testing requirements to ensure that applicants are suited for remote work
- Work with the IT and Infrastructure Departments to determine what equipment and infrastructure we expect the associate to bring to their role (PC, high-speed internet, etc) and what equipment we will provide
Workforce Design. Director – Remote. Qualifications/Skills:
- 3+ years of managing a remote workforce
- 7+ years general management experience
- Demonstrate openness to new ideas and approaches, provide examples of when you have done this in the past
- Excellent written, oral and organizational skills
- Must have the ability to communicate effectively and tactfully with management and associates at all levels within the organization
- Must be detail oriented and organized and be able to prioritize multiple tasks
- Ability to think strategically and set direction
- A strong knowledge of Word, Excel, and PowerPoint
Workforce Design. Director – Remote. Educational Requirements:
- Bachelor’s degree preferred. Equivalent in experience will be considered.
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To apply for this job please visit shellpointmortgageservicing.applytojob.com.